Common questions
I don't have an existing impression.
Contact us before ordering. Many funeral homes will take an impression retrospectively if asked. For pets, a clear close-up photograph of the paw pad can sometimes be used — contact us and we will advise before you order.
The impression I have is faint or partial.
Submit it. We assess every image individually and always contact you before production if quality is a concern. A faded or partial impression can still produce a meaningful result.
Can I use a fingerprint from a document or ink stamp?
Only if the ridge lines are clearly visible and not distorted by paper texture. Submit it and we will assess before production.